The Manager Goal
No matter how frustrating your situation is (and trust me, my team and I are no stranger to DAILY frustration), there is no reason you and your team cannot smile and win at the same time. It takes wisdom to see frustration is a negative manifestation of concern and/or fear (i.e you give darn – which is excellent). And it takes confidence to recognize you have always pushed through these challenges before, and you will do so again. Once acknowledged, you are left with a critical “next level” question, “how do I want this experience to be remembered by those in the trenches with me?”
Treat people well, and DELIVER LIKE SANTA CLAUS.
Don’t forget to smile. Santa doesn’t grimace.